Legal Policy

Refund Policy

Last Updated: April 8, 2026

This Refund Policy (“Policy”) outlines the conditions under which Achour Construction (“we”, “our”, or “us”) provides refunds, returns, and cancellations for products and services offered through our website and business operations.

By purchasing from us or engaging our services, you agree to the terms set out in this Policy.

1. Scope of Policy

This Policy applies to:
Products purchased through our website (including WooCommerce)
Online payments processed via MPGS
Service-related payments, where applicable

2. General Policy

Due to the nature of construction services and customized project work, refund eligibility may vary depending on the type of product or service purchased.

Refunds are granted at our discretion and in accordance with the terms outlined below.

3. Product Purchases (Website Orders)

3.1 Eligibility for Returns

You may request a return or refund if:
The product is defective or damaged upon delivery
The product received is incorrect
Requests must be made within a reasonable timeframe after delivery.

3.2 Return Conditions
To be eligible for a return:
The product must be unused and in its original condition
The product must be returned in original packaging (where applicable)
Proof of purchase must be provided
We reserve the right to refuse returns that do not meet these conditions.

3.3 Non-Returnable Items
The following items may not be eligible for return or refund:
Custom-made or special-order items
Used or damaged items not caused by us
Items marked as non-returnable at the time of purchase

4. Service Payments

4.1 Project-Based Services

Payments made for construction or project services are generally governed by separate contracts or agreements.
Refunds for such services:
Are subject to the terms outlined in the signed agreement
May depend on project progress, materials used, and work completed
4.2 Advance Payments
Deposits or advance payments may be non-refundable, unless otherwise stated in a written agreement
Partial refunds may be considered depending on the stage of the project

5. Order Cancellations

5.1 Product Orders
Orders may be cancelled before shipment for a full refund
Once shipped, orders may be subject to return conditions outlined above
5.2 Service Requests
Cancellation of service requests must be made within a reasonable time
Late cancellations may incur charges depending on preparation or resource allocation

6. Refund Processing

Approved refunds will be processed using the original payment method via MPGS or the relevant payment provider
Processing times may vary depending on your financial institution
We are not responsible for delays caused by payment providers

7. Damaged or Incorrect Orders

If you receive a damaged or incorrect product:
You must notify us promptly with supporting evidence (e.g., photos)
We may offer a replacement, repair, or refund depending on the situation

8. Non-Refundable Situations

Refunds may not be provided in the following cases:
Failure to meet return conditions
Change of mind after delivery (unless required by law)
Delays caused by third-party logistics providers
Issues arising from misuse or improper handling of products

9. Compliance with Applicable Law

This Policy is intended to comply with applicable consumer protection laws.

Nothing in this Policy limits your statutory rights under applicable law.

10. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time.

Changes will be effective upon posting on this page with an updated revision date.

11. Contact Information

For refund requests, returns, or related inquiries, please contact:

Achour Construction
10 Av. of Colonel Lukusa, Kinshasa, Democratic Republic of Congo
Email: info@achourconstruction.com